Calendar
INSTATELCO's web-based calendar module will allow you to show an online calendar of events viewable by day, week, or month. You or your staff will be able to easily add, edit, and delete events from the application. Administrators are easily able to define whether an event is one time or recurring for easy management.

Press Room
With INSTATELCO administrators will be able to easily add press releases or news events from your site using our Press Room management module. It quickly organizes press releases into groups and by release date ensuring that site visitors are able to quickly access some of your most important information.

News titles from this section can be configured to display as a news feed in different areas of your site if desired.

Poll Management
Administrators can create an unlimited number of polls on the system and assign them to any page within the content management system. The polls when answered will track if the answer comes from a general site visitor or a registered user. Poll answers that come from registered users will be associated to their user account for user profiling.

Knowledge Base Management
INSTATELCO's knowledge base, FAQ, or help system can prove an invaluable asset in any website. Proper management of this information is frequently neglected leaving poorly organized and outdated information. Our Knowledge Base Management Module will allow Administrators to easily add new knowledge base subjects, sub-topics within that subject, and associated questions and answer for each sub-topic. Administrators are able to associate images with knowledge base items to further clarify responses to your site visitors.

Automatic E-mail Messaging Module
In the philosophy of INSATTELCO communication with clients on an ongoing basis is an important activity in telecommunication services in order to remind customers that you care about building a strong relationship with them ensuring a long lasting relationship.

INSTATELCO's Automatic E-mail Messaging Module allows Administrators to set scheduled time from once a year to daily to run specific searches of your customer database and based on criteria your designate send messages to your user base. Simple automatic messages might include sending out a general message every January 1st to wish them a Happy New Year. More advanced automatic messages would includes searching your database each day and looking for any e-commerce purchases made 30 days earlier and then sending a follow up message thanking them for their patronage and inviting them to answer some basic questions (that could be generated with the Poll Module within your site).

Banner Advertising Engine
INSTATELCO advanced banner advertising module allows for the automated management of your advertisers, banner packages, banner campaigns, and advertising sales staff.
Administrators will be able to add, edit, and delete banner packages including specifying the number of impressions, clicks, and price per banner. Administrators can specify what banners will be available to the general public and which are non-published banner rates.
Advertisers will either be able to be created through the administration process or will be able to self-register on the front end of the website. Once registered an advertiser or an administrator can specify and select an ad package and upload the desired banner to the system. The banner will go into effect once payment has been successfully processed via credit card.

Advertisers will be able to login at anytime via their username and password and review traffic statistics on their campaigns including impressions, clicks, and click through ratios.

Ticket Module (Support and Sales Management)
With INSTATELCO two forms will be available on the front end of your website that will generate tickets for review in the back end system. The customer service form will only users that are registered system to users to submit information and the sales form will allow general site visitors to submit a form.

All submitted tickets will be placed into an inbound queue based on the ticket type and ticket subject. Administrators will be able to edit ticket subjects within the admin.

Administrators will be able to edit tickets and assign them to any administrator on the system. Unresolved tickets will be listed on the administrators login screen until they have been marked resolved.

Customers that issue trouble tickets will be able to view their submitted tickets and the resolution response provided by the administrator that handled it from within their My Account screen.

The system can be configured to handle submissions in two different formats. First, all submissions can be directed to a sales manager or customer service manager that will then manually re-assign the ticket to the appropriate staff member. Re-assigning a ticket is a quick process that can be completed in two "clicks". Alternately, submissions can be set to be sent to each person in a group sequentially ensuring that each person receives an equal amount of work. The group can be managed in real time ensuring that users can be removed or added at will to deal with work flow issues such as temporary staff or staff absence.

Staff members after reviewing the submission are able to mark each submission with a status from a drop down menu. Administrations can add, edit, and delete ticket statuses in real time through the administration system. All submissions are stamped with a timestamp when submitted. If desired you can have submissions roll to the next person in the group if they are not reviewed within a designated time period. Each submission also shows the site it was submitted from in the event that you are using our multi-site management system.

At any point that a submission becomes an order staff members will have the option of converting the submission to a customer. The customer record file will be automatically generated from the submission and will send the customer an e-mail welcoming them to the system including a summary of the information they submitted. A secure link will be provided that they must click to activate their account and setup their password. They may also update any information in case they entered "fluff" information on their initial submission as many people do on web forms.

Administrators will also receive a "quick stat" section on their log in page, these stats will include number of new leads, new leads contacted, and the leads that qualify.